Remote Assistance - SKIOLD Group

DISCLAIMER for SKIOLD Group telephone and online support

The purpose of the service

The purpose of SKIOLD Group getting access to the Client's PC or feeding computer is for SKIOLD Group to guide and teach the Client from a remote distance, update software delivered by SKIOLD Group, verify and debug software, etc.

Prerequisites for the access

For SKIOLD Group to perform the above tasks, it is necessary that the Client at all times allows SKIOLD Group access to the Client's PC or feeding computer by means of an internet connection. It is the Client's responsibility that the functions and programs in question are functioning properly.

It is solely the client's responsibility to secure that no person, animal, property or other subjects can be harmed or damaged by the online support.


The client´s PC will generally only contain the software provided by SKIOLD Group. If the client´s PC nevertheless contains other information, employees of SKIOLD Group will only access SKIOLD Software. SKIOLD GROUP instructs the employees with such access only to use it in connection with tasks, which SKIOLD GROUP is to support, and to limit any knowledge of irrelevant information gained from the Client's computer to the greatest possible extent. SKIOLD GROUP also enjoins confidentiality on the employee in question, prohibiting any use, disclosing, saving or otherwise storing, or registration of information, which is not relevant to SKIOLD GROUP's support. However, SKIOLD GROUP cannot be held responsible, should an employee exceed the above instruction or confidentiality, if the Client therefore suffers a loss. The client is informed that no other programs may be installed, or documents, files or other items stored on the client´s PC that are not associated with the software provided by SKIOLD Group. SKIOLD Group also encourages the client not to store personal data on the client´s PC.


The Client is hereby informed:

• That SKIOLD GROUP gains access to the Client's computer and with this any software installed on it.

• That SKIOLD GROUP hereby shall use the access to the software to alter, delete, or add to this.

• That the online support system" has a log function showing SKIOLD (by IP address) entering the IP addresses connected to the Client's system at a given time, but not what has been done to the hardware or software. It is therefore not possible to trace any alteration to the client's software back to the source, whether it concerns software of concern to SKIOLD GROUP or other software.

DISCLAIMER / Responsibility

In the light of the above, SKIOLD GROUP disclaims any responsibility for damage or loss, whether direct or indirect, which the Client may suffer as a result of errors or omissions in the Client's computer or software. This applies to software installed by SKIOLD GROUP as well as other software, and includes, but is not limited to:

• Virus and virus related problems.

• Internet and internet related, including problems due to the fact that SKIOLD GROUP's access to computer is Internet based.

• Problems otherwise related to access made available to SKIOLD GROUP.

• Third party's access to and use of software, including alterations to this.

• Problems caused by other hardware or software used in connection with the Client's computer, to which SKIOLD GROUP has access.

• The Client's own use of the product.

• Operational efficiency, including SKIOLD GROUP's response time and service time, operational efficiency of the system, etc.

Governing law:

This disclaimer shall solely be regulated by Danish law regardless of any discrepancy between rules and regulations every dispute which arises from this disclaimer shall if not solved amicable be settled by the district court at Aalborg, Denmark. Danish law shall apply.

Use of Remote Assistance

Remote assistance is provided as part of the support service for SKIOLD Group and is available to the customer who has a maintenance support service agreement with SKIOLD Group.

You are deemed to have read, understood and agreed to be legally bound by all the terms and conditions of this Remote Assistance End User License Agreement by selecting the "Agree" button.

Download PC Client